Store Policy

SHIPPING | RETURNS | EXCHANGE POLICY | PAYMENT AND TAXES

  • All items in stock ship out in 1-2 business days.

  • Orders are shipped via USPS, and the price is determined by their current postal rate based on location and speed of selected delivery. 

  • Customers have three shipping options: First Class, Priority Mail, or Priority Mail Express

  • Shipping to Canada and Puerto Rico starts at $25.00

  • The price is applicable on the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Items are packed with the utmost care. Please inspect your package upon arrival. In the unexpected event of breakage, report to Drip Queen Coffee at the time of delivery.

  • We now offer the option to shop online and pick up your item in-store. Option available during checkout.

*During the Holiday Season, shipping may be delayed. We cannot control this, but we do everything to ensure package updates are sent timely.

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  • Drip Queen Coffee strives for happy customers. If you are unsatisfied with your order, please contact Drip Queen Coffee within 5 business days.

  • A refund will be issued for merchandise cost only.

  • No refunds or exchanges will be issued for perishable items

  • After corresponding with Drip Queen Coffee, ship back to address provided and shipped insured

  • Return shipping cost is the customer’s responsibility.

  • Returns must be repacked in original packaging with receipt and tags, unused/unworn.

  • NOTE: Candle/Candy orders that are shipped during the hot summer months are ordered at your own risk, and could possibly arrive melted from sitting in a hot truck. Melted wax is only a cosmetic defect and should not affect the way your candle burns, and we cannot guarantee candy will not arrive in a melted condition.

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  • Payment is due in full before the product is shipped.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Drip Queen Coffee is a registered business in Colorado.

  • A 8.2 % CO State sales tax will be included for in-state purchases.

  • Online sales from other states will comply with that states tax rates.